The saga continues.
Blockbuster sucks.
How much do they suck? Let me count the ways...
My dad mailed me today that I got a nasty letter from a collection agency demanding the return of the Fight Club DVD to the Berkeley Blockbuster. This is after I got a threatening letter from Blockbuster a while ago saying "return the Fight Club DVD or else". I had already called them and got it straightened out (I did return it on time -- they lost it... and later found it). See previous journal entries for the story so far.
So anyway, this collection agency is threatening to screw with my credit for some mistake that I had nothing to do with. I had to call the Berkeley Blockbuster store again to figure out what was wrong. The manager pulled up my account and said, "I see we cleared you on the Fight Club problem, but I see a late charge on Hot Boys..."
WHAT?!?!
I've never even heard of such a movie, nor does it sound like I would want to see it. Ever. I conveyed this to the manager and he sounded very skeptical.
"Did you report your card as lost?" he asked me.
"No -- I have it right here in my wallet".
Puzzled silence from California.
"Oh wait... I'm looking at someone else's account; they rented Fight Club as well. How do you spell your name again?"
<sigh>
So he finally pulls up my account. "Oops... looks like we marked you as credited here in the store, but no one notified the collection agency..."
Yeah, no kidding.
Thanks Blockbuster. You suck. Let's hope you get it right this time.