« Happiness and Sadness | Main | ENOENT »

XM hates me a little less

So the XM saga is over… at least for now. My XM account has been restored and I can listen to my radio again.

As probably was to be expected, I did not get a call back from my previous call to XM support (despite promises from the helpful XM rep that I spoke to). So I called again today and sat on hold for 30+ minutes. I finally got a rep who re-activated my radio on the spot. He also gave me a month’s worth of credit for my lost time and to cover the rest of my existing subscription that should have been on my account. He also signed me up for 2 more years on my office radio (which is what I tried to do over a week ago).

Why on earth couldn’t the other XM reps that I talked to do that? Why did I have to be offline for over a week? Extremely frustrating / disappointing. ☹


TrackBack URL for this entry:

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)


This page contains a single entry from the blog posted on March 7, 2009 12:14 PM.

The previous post in this blog was Happiness and Sadness.

The next post in this blog is ENOENT.

Many more can be found on the main index page or by looking through the archives.

Powered by
Movable Type 3.34