« Firewire guppies | Main | Happiness and Sadness »

XM radio hates me

I’ve been an XM subscriber for several years; we even have two radios — one in our minivan and one in my office that I listen to all throughout the workday. I very much enjoy their music selection.

I got an email recently that it was getting time to renew — would I be interested in renewing for a multi-year bundle? You can save a little money by paying the balance up front (vs. monthly); I didn’t mind giving a little money to cash-strapped XM in the hopes that it will help them stay afloat. So I renewed on a multi-year plan early last week.

On Friday, I was out all morning and first used my minivan XM radio mid-afternoon. It went to the “preview” channel, meaning that it had somehow been deactivated. Blast!

I was busy with work and running errands all afternoon, so I didn’t think about this until I got home and turned on the XM radio in my office. It exhibited the same behavior: only tuning the “preview” channel, indicating that it, too, had been deactivated. Gaahhh!

I tried logging into the XM web site to see what was up, but it was refusing my login (“the XM system is having problems; please try later”). So I called XM and asked what was up. After a very confusing conversation, the support rep said that a supervisor would be calling me back between 24-72 hours later (which seems like a really odd timeframe). In the meantime — no XM radio. So sad. ☹

I finally got a call Sunday evening: the minivan radio had been fixed (I tested it and it works again), but my office radio had not. I can login to the web site now, but it only shows the car radio — it doesn’t show my office radio. I’m waiting for yet another call back from XM to figure out how to fix that.

I asked the rep this evening what the cause for these problems was. She gave me a very confusing answer that led me to believe that the fact that I renewed (somehow I apparently changed plans in the process?) caused a 24-72 hour delay in processing that deactivated my radios in the meantime. Very, very frustrating.

Seriously, for a cash-strapped company like XM, they should not be offering promotions like this and then cutting off service for multiple days to long-time/loyal listeners while they “upgrade” your service.



TrackBack URL for this entry:

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)


This page contains a single entry from the blog posted on March 1, 2009 7:59 PM.

The previous post in this blog was Firewire guppies.

The next post in this blog is Happiness and Sadness.

Many more can be found on the main index page or by looking through the archives.

Powered by
Movable Type 3.34